Let Automation Guide Your Ticket Routing
Automate and optimize your support processes with Automatic Ticket Routing. This feature ensures efficient handling of customer inquiries by automatically directing tickets to the most suitable agents or teams through a well-defined routing workflow that is simple to set up. With this feature, chats may either go to a queue where operators can pick them up or they can be automatically routed to the operators who are currently managing the fewest number of chats.
Key Benefits
Efficiency
Save time and resources by automating the ticket routing process, ensuring that inquiries are promptly addressed without manual intervention.
Customization
Tailor the routing workflow to your specific needs, defining criteria such as issue type, priority, or agent availability to ensure tickets are directed appropriately.
Round Robin Allocation
Distribute tickets evenly among agents or teams using a round-robin allocation method, ensuring a fair distribution of workload
Optimal Resource Utilization
Maximize productivity by routing tickets to agents who are currently managing the fewest number of chats, ensuring that each agent can focus on delivering high-quality support.
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